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Frequently Asked Questions

Following is a list of the most frequently asked questions received by tech support.  This list is provided so you can get timely answers to questions without having to contact tech support directly. 

Before contacting tech support, please follow these steps. 

1.  Visit our website and verify you have the latest version of ProCarrier.  Updates for ProCarrier Series 200 are free to registered users of Series 200.  You can download and install the latest version.  If you are having a problem, maybe this problem has been addressed in an existing program update.

2.  Read this FAQ document.  Most tech support calls/emails we receive are answered in detail in the FAQ document.

3.  From the ProCarrier main menu, select File | Settings | Default Parameters to restore all window and grid settings. Sometimes, one of these support files is corrupted and causes one screen to lock up.  This option repairs the file in seconds.

4.  From the ProCarrier main menu, select Utilities | Verify Data Files to verify all file structures and rebuild all file indexes.  This feature provides a simple repair for any problems caused by disk errors or electrical spikes.

5.  Consult the ProCarrier user guide and see if your question is addressed there.  There are specific sections reviewing all areas of the program.

These resources provide timely answers to tech support questions and offer simple ways you can repair most problems without spending much time and without having to contact tech support.

 

1. We had a power failure and the ProCarrier program is not working correctly, what should we do?

Restart ProCarrier and from the main menu, select: Utilities | Verify Data Files. This feature provides a kind of system tune-up and fixes most problems. Run this option if you get any kind of program error message or program failure.

 

2. Once charges have been calculated for a customer for the current billing period, how do you change or remove them if the need arises?

Edit the customer and assign them a new or different rate code. Next, click the Charges button again and all charges are re-calculated for the current billing period. ProCarrier recognizes any changes made to a customer's rate setup and calculates the charges using the new rate code setting.

 

3. I have office collect customers on a route that are being invoiced by ProCarrier. How can I configure ProCarrier so carrier collect customers are invoiced while office collect customers are not invoiced?

Remember you can setup as many rate codes as you need. Assume all these customers have the same delivery schedule and are billed at the Daily rate. Make two rate codes to manage these two different situations:

Daily - Carrier Collect - DAY-CC
Daily - Office Collect - DAY-OC

Setup the Daily Carrier Collect rate code. Edit this rate code by checking off the appropriate delivery days and enter the correct billing amounts. You are telling ProCarrier the delivery days and delivery charges for customers with this rate code. These customers are invoiced.

Next setup a new rate code called Daily Office Collect. Check the appropriate delivery days for this rate code, however, enter $0.00 for all billing amounts. You are telling ProCarrier the delivery days for these customers and the delivery charge which in this case is $0.00. These customers will appear on the delivery list as they should, however, they are never charged for these deliveries by ProCarrier and these customers are not invoiced.

 

4. The program is not calculating hold credits. When you click on [Edit Customer] and select the [Hold] tab the number of vacation days for the current billing period is correct, but the credit amount does not appear, why not?

Remember for each rate code you create, you have to check each delivery day and also enter an amount to charge or credit for each delivery whether the rate is calculated day by day or on a flat rate for the entire billing period.

Review your setup of the rate codes, Tools | Files | Rate Codes. Be sure you have entered an amount to charge or credit for each delivery day. ProCarrier cannot calculate a hold credit unless you enter a credit amount.

 

5. We installed ProCarrier on a new computer and when we start the program it says it is an evaluation version.  How can we register ProCarrier on our new computer?

You need your ProCarrier registration code.  This code is emailed to registered users at the time of purchase (It's best to print and save a copy of this email when you receive it). 

If you cannot find the registration email, copy the file PRW200.KEY from your original installation of ProCarrier found in the ProCarrier folder into the ProCarrier installation folder on the second computer.  This will register ProCarrier on the new computer the next time the program is started.

 
6. We just bought a new computer.  How can we move our ProCarrier data from our old computer to our new computer?

Follow these steps:

1.  Go to the old PC and backup your ProCarrier data files to backup zip file using the ProCarrier backup option.  From the main menu, select: Utilities | Backup Data Files.

2.  Go to the new PC and install the ProCarrier program.  Copy the backup zip file from your old PC to the new PC.  Copy the file to the folder c:\procar32\save\

3.  Register the program on the new PC according to the instructions in your program registration letter or see #5 above.

4.  On the new PC, from the ProCarrier main menu, select: Utilities | Restore Data Files to restore the data files from the backup zip file located in the c:\procar32\save\ folder.